PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE AND PLACING AN ORDER.
Customs Duties & Import Taxes
Please note that you may be expected to pay customs duties/taxes once the parcel arrives in your country which are not included in the total cost of your order, nor will they be covered or reimbursed by Silicon Nerd. Customs duties and import taxes are charged by FedEx on behalf of your local customs authority. They will contact you once the parcel is in transit with payment instructions. Once your payment has been received, they will proceed with delivery to your nominated address. Failure to pay customs duties/taxes upon parcel arrival in your country will result in all shipping fees, service return fees, and any expenses associated with the return to be subtracted from refund.
If you cancel your order before we have purchased your goods, you will be refunded all payments.
If you cancel your order after we have purchased your goods, you will be refunded all payments less 50% of the service fee and any expenses incurred in reversing the order.
If we are unable to return your items to the store, then unfortunately, we will not be able to process your cancellation.
Returns, Exchanges & Refunds
What is your return/refund policy?
We’d be more than happy to assist with any returns for items purchased using our service. Please note that you will be bound by the store’s return policy and you will be responsible for returning the items to the U.S. and paying for any shipping and store-related charges. A US$100 service fee will also apply for each item.
What is your exchange policy?
We’d be more than happy to assist with any exchanges for items purchased using our service provided you are in compliance with the store’s exchange policy and the item is in stock. Please note that you will be responsible for returning the items to the U.S. and paying for any shipping and store-related charges. If the item is no longer available at the original sale price, you may also need to make payment for the outstanding costs. A US$75 service fee will apply for each item.
When will I get credit for my return?
If your return is accepted, we will issue a refund once we receive the credit from the store. PayPal refunds may take 4-8 business days to process.
How do I initiate a return/exchange/refund?
If you need help with a return, exchange or refund, please contact our team at email@example.com. In your email, please provide your name, order number and a detailed description of the issue you’re experiencing.
Prior to returning any product, you must receive a Return Merchandise Authorization (RMA) number. No return of any type will be accepted without a valid RMA number. This number can be acquired by contacting Silicon Nerd Support. Returns must be received within 10 days after obtaining RMA number.
Does my item come with an international warranty?
This will depend on your product and the manufacturer. Most products in the U.S. only come with a U.S. based warranty. We do recommend checking the manufacturer’s website prior to placing your order for warranty details.
How do I get my product repaired or replaced under warranty?
If your product is covered by an international warranty, you should contact the product manufacturer directly to process the warranty claim. We recommend checking to see whether the manufacturer honors international warranties before providing any order information to them. Otherwise, we may be prevented from making a warranty claim on your behalf at a later stage.
We offer a warranty return service for products purchased through Silicon Nerd for a fee of US$100 per item. You will be responsible for all shipping and store-related costs associated with the return/exchange. If you are interested in this service, please contact us at firstname.lastname@example.org.
Damaged in Shipping
Before dispatching your order, it is our policy to inspect all contents of the package as part of quality control to ensure full customer satisfaction upon receipt of goods. Inspection is to verify that nothing from the package is missing and that no products have been damaged before dispatch. Silicon Nerd must be notified within 24 hours of receipt of your order of any item that is missing, defective, physically damaged or arrives in an unacceptable condition. Please prepare proof (such as photographic evidence) and contact support immediately.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under copyright laws, and is the property of Silicon Nerd.
The collective work includes works that are licensed to Silicon Nerd. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Silicon Nerd or purchasing Silicon Nerd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Silicon Nerd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Product and brand names, official brand images and videos are ™ and © of Samsung, VAIO, LG and other featured brands and manufacturers.
All trademarks, service marks and trade names used on Silicon Nerd website are either trademarks of Silicon Nerd, Samsung, VAIO, LG or other featured brands and manufacturers.
Amazon Services LLC Associates Program
Silicon Nerd is a participant in the Amazon Services LLC Associates Program and Amazon EU Associates Programme, affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com and Amazon.co.uk
Use of SiliconNerd.com
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Silicon Nerd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
In the event that a SiliconNerd.com product is mistakenly listed at an incorrect price, SiliconNerd.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Silicon Nerd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SiliconNerd.com shall issue a credit to your credit card account in the amount of the incorrect price.
Uses and Sharing
The security of your personal information is important to us. Your Silicon Nerd account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.
Silicon Nerd encrypts sensitive information (such as credit card number) using secure socket layer technology (SSL). Silicon Nerd follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Silicon Nerd receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
Password: Keep your password secure. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify Silicon Nerd of any unauthorized use of your password or any breach of security. You also agree that Silicon Nerd cannot and will not be liable for any loss or damage arising from your failure to keep your password secure.
This site and the materials and products available for sale on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Silicon Nerd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Silicon Nerd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Silicon Nerd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Limitation of Liability
YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SILICON NERD NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICE WILL BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (III) ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SILICON NERD HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
IN NO EVENT WILL SILICON NERD’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICE OR ANY CONTENT AVAILABLE ON OR THROUGH THE SERVICE EXCEED FIFTY DOLLARS ($50). THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SILICON NERD AND YOU.
You agree to indemnify, defend, and hold harmless SiliconNerd.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
This agreement, and any dispute, which arises from and out of this Web Site, shall be construed with the laws of the United States. Any legal action regarding this agreement or this Web Site shall be brought only in either the State or Federal Courts located within the United States and by using this site you consent to personal jurisdiction within these courts.