PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE AND PLACING AN ORDER.
Customs Duties & Import Taxes
Please note that you may be expected to pay customs duties/taxes once the parcel arrives in your country which are not included in the total cost of your order, nor will they be covered or reimbursed by Silicon Nerd. Customs duties and import taxes are charged by FedEx on behalf of your local customs authority. They will contact you once the parcel is in transit with payment instructions. Once your payment has been received, they will proceed with delivery to your nominated address.
Product Warranties and Repairs
All products sold by Silicon Nerd are warranted and supported directly by manufacturers.
How do I Obtain Warranty Service?
Prior to sending your product for warranty service and/or repair, you must receive a Return Merchandise Authorization (RMA) number. This number can be acquired by contacting Silicon Nerd Support.
Out of Warranty Service
For out of warranty service, the customer is responsible for sending the product directly to manufacturer, and for any out of warranty service and/or repair costs.
What Is Your Return Policy?
If you are not happy with a product you bought, we’ll take it back as long as it is within 7 days of when you got it and it is not a special ordered item (stock ordered upon request), customized or special configured product. The only times we don’t accept a return is if it is used or damaged by you or if the product is returned incomplete.
If the fault is on us (mixed up, faulty on arrival), we’ll of course pay for return shipping. Please contact customer service for more information on returning an item.
Because most products are subject to the manufacturers policy and return restrictions, Silicon Nerd reserves the right to decline specific return requests based on those restrictions. We encourage you to contact Silicon Nerd Support about specific return requirements before purchasing a product.
You do not have to give a reason to return your order, if all of the followings are true:
We also reserve the rights not to accept a return, if:
Prior to returning any product, you must receive a Return Merchandise Authorization (RMA) number. No return of any type will be accepted without a valid RMA number. This number can be acquired by contacting Silicon Nerd Support. Returns must be received within 10 days after obtaining RMA number.
Non-Defective Product Returns
Non-defective products may be returned within seven (7) calendar days after delivery and it is not a special ordered item (stock ordered upon request), customized or special configured product. Refunds are issued via original payment type. All non-defective returns authorized by Silicon Nerd will be assessed a 20% restocking fee. All returned merchandise must be unused and in original unopened packaging. The packaging must be intact and have no damage whatsoever. Please note all returned items will be subjected to a rigorous inspection.
All shipping and insurance charges on all RMAs for non-defective returns must be prepaid by the customer (NO CODs WILL BE ACCEPTED). Any extra courier charges resulting from an incomplete or inaccurate address will be the responsibility of the purchaser.
Shipping charges for non-defective product returns are not refundable under any circumstances. If free shipping was offered, shipping fees we covered to ship the order to you will be deducted from the refund.
Defective Product Returns
Silicon Nerd must be notified within 24 hours of receipt of your order of any product that is defective. Products declared as faulty will be subjected to a rigorous inspection. If the product is NOT found to be faulty, administration fee (including shipping fee) will be raised, and upon payment product will be returned to you.
Products found to be faulty will be repaired or in some cases replaced if necessary by the manufacturer if they fall within the product warranty period. Depending on the manufacturer and fault, returns, repair or replacement can take up to a few weeks to complete. However rest assured that Silicon Nerd will do everything possible to expedite this process.
Damaged in Shipping
Before dispatching your order, it is our policy to inspect all contents of the package as part of quality control to ensure full customer satisfaction upon receipt of goods. Inspection is to verify that nothing from the package is missing and that no products have been damaged before dispatch. Silicon Nerd must be notified within 24 hours of receipt of your order of any item that is missing, defective, physically damaged or arrives in an unacceptable condition. Please prepare proof (such as photographic evidence) and contact support immediately.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under copyright laws, and is the property of Silicon Nerd.
The collective work includes works that are licensed to Silicon Nerd. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Silicon Nerd or purchasing Silicon Nerd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Silicon Nerd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Product and brand names, official brand images and videos are ™ and © of Samsung, VAIO, LG and other featured brands and manufacturers.
All trademarks, service marks and trade names used on Silicon Nerd website are either trademarks of Silicon Nerd, Samsung, VAIO, LG or other featured brands and manufacturers.
Amazon Services LLC Associates Program
Silicon Nerd is a participant in the Amazon Services LLC Associates Program and Amazon EU Associates Programme, affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com and Amazon.co.uk
Use of SiliconNerd.com
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Silicon Nerd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
In the event that a SiliconNerd.com product is mistakenly listed at an incorrect price, SiliconNerd.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Silicon Nerd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SiliconNerd.com shall issue a credit to your credit card account in the amount of the incorrect price.
Uses and Sharing
The security of your personal information is important to us. Your Silicon Nerd account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.
Silicon Nerd encrypts sensitive information (such as credit card number) using secure socket layer technology (SSL). Silicon Nerd follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Silicon Nerd receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
Password: Keep your password secure. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify Silicon Nerd of any unauthorized use of your password or any breach of security. You also agree that Silicon Nerd cannot and will not be liable for any loss or damage arising from your failure to keep your password secure.
This site and the materials and products available for sale on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Silicon Nerd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Silicon Nerd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Silicon Nerd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Limitation of Liability
YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SILICON NERD NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICE WILL BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (III) ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICE; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SILICON NERD HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
IN NO EVENT WILL SILICON NERD’S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICE OR ANY CONTENT AVAILABLE ON OR THROUGH THE SERVICE EXCEED FIFTY DOLLARS ($50). THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SILICON NERD AND YOU.
You agree to indemnify, defend, and hold harmless SiliconNerd.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
This agreement, and any dispute, which arises from and out of this Web Site, shall be construed with the laws of the United States. Any legal action regarding this agreement or this Web Site shall be brought only in either the State or Federal Courts located within the United States and by using this site you consent to personal jurisdiction within these courts.